Process for Handling Client Service Complaints
Complaints
You can make a formal complaint, you can complete a form by clicking on the link at the bottom of this page. Alternatively, you may make a complaint:
- In person at one of the two offices of the Public Service Pensions Board:
- 205 Elgin Avenue, Suite 1, Floor 5, Pavilion East, Cricket Square, George Town, Grand Cayman
- 5 Dennis Foster Road, Cayman Brac
- By telephone at (345) 945-8275
- In writing to the:
Chief Executive Officer
Public Service Pensions Board
Pavilion East, Cricket Square
PO Box 912 George Town
Grand Cayman, Cayman Islands KY1-1103
When making a complaint, try to provide as much detail as possible, for example:
- What service, policy, person, or aspect of the Authority you are complaining about;
- If appropriate, the date, time and location where an incident may have taken place and who may have been affected;
- Any expectations you may have had of the Authority’s services, as a result of information we provided or what staff of the PSPB may have said;
- Your name, address and contact details so that we can respond to your complaint;
- Anything else which you think would help to make your point and help us to investigate your concerns.
FOI Appeals
Please visit our Freedom Of Information section for information on complaints concerning an FOI Request
Should a client be dissatisfied with the service he/she received from the Public Service Pensions Board (the Board) he/she can seek to resolve the issue by addressing his/her complaint either orally or in written form to the Chief Executive Officer, Public Service Pensions Board, P.O. Box 912, Grand Cayman KY1-1103, CAYMAN ISLANDS. Telephone: (345) 945-8175.